Return And Refund Policy
Ultra Healthcare Pvt. Ltd. is committed to making your online shopping experience as hassle-free and smooth as possible.
If you are unsatisfied with your purchase, you may return the unused and unopened products within 7 days after receiving your order, subject to the terms of our return and refund policy below.
Return Terms
Returns must be in their original state, unopened, and unused, along with the original receipt and packaging.
You must have a valid proof of purchase, such as a receipt or order confirmation email.
Customers are responsible for the cost of return shipping, which will be deducted from your total refund or exchange value.
If you receive a damaged, defective, or incorrect product, please contact us immediately, and we will gladly assist you with a prompt replacement or full refund.
How to Initiate a Return
Inspection: Once your return is received and inspected at our facility, we will notify you via email regarding the approval or rejection of your refund based on the condition of the item.
Approval: If approved, your refund will be processed and automatically applied to your original method of payment.
Timeline: Please expect the credit to be applied to your account within 7–10 business days after the refund has been officially processed by Ultra Healthcare.
Non-Refundable Charges: Please note that original shipping and handling fees are non-refundable.
If you have any questions or concerns about our return policy or your specific order, please reach out to our team at ecom@ultrahealthcare.in and we will be happy to help.